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| Answers |
Pre-Sales
Questions
- Is there a minimum time contract/commitment?
Since all of our plans are paid on a Quarterly basis, each contract term is renewed for 90 days. However, you can
cancel at any time and you will not be billed again.
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- How soon will my account be set up and ready
for use?
Account orders are placed in a queue and are processed in the order
in which they are received. Your site can be uploaded to our servers
immediately and your domain name will be accessible within 24-48
hours the domain name server change to our server DNS.
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- Do I have access to update my site 24 hours a
day?
Absolutely. Whether you're a day person or a night owl, your site is
available for you to update.
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- Can you register a domain name for me? Can you
set up domains other than .com, .org, and .net?
Click Here and you can order your
domain name directly through our website within a few minutes. Yes
you can host all top level domain names with our service.
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- Do you offer a money back guarantee?
Yes. If for any reason we fail to deliver what we promise within the first 30 days, we will
cancel your account and refund your money.
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- I see some hosts offering "unlimited
bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth." Someone has to pay for the traffic somewhere - and
if you check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll probably
find that they do charge for traffic over a certain amount. We
dispense with the fine print.
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- Do you host Adult sites, warez sites or sites
containing illegal material?
Warez or other Illegal Sites are strictly forbidden. Adult Sites may be hosted at Pagespace.net on Enterprise-class servers only. Please see our Acceptable
Use Policy for policies regarding this.
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- Is my site backed up and how often?
It is the clients
responsibility to do all back ups of their site. If, in the
unfortunate event, something happens to your files, it is your
responsibility to have a local copy of your files.
We are
NOT held liable in any way for any files, money, time, effort, etc...
lost due to this unfortunate event. Again, backups are the client's
responsibility.
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How fast are your connections?
Our servers are located in the Network Operations Centers (NOC) in San Diego, California.
The network is monitored regularly. Please click
here for more details.
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What are your server specifications?
We utilize Sun Cobalt RAQ Systems running the latest Linux Operating Systems.
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Technical
Questions
- I changed my control panel password and now I
can't get in.
Passwords are case sensitive and are limited to 12 characters. If you
forgot your password, please email support@pagespace.net
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- How do I get my email?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail (POP3) server:
www.yourdomain.com
Outgoing mail (SMTP) server:
(ask your ISP for your outgoing mail server)
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- What is the path to perl?
#!/usr/bin/perl -w
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- Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the
instructions for the script you are uploading regarding setting
permissions on the files and folders you create, as they vary from
script to script
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- I uploaded my files, but I don't see my page?
You must upload your website to the "/web" folder. If you login with FTP
and click on "web" you will be in User Web Folder (which is the wrong folder).
You will have to go to root folder and upload your site into the "/web" folder.
Make sure you name your index file "index.html", "index.php", "default.htm" or "default.asp" in lowercase letters.
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Account
and Billing Questions
- Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan.
There is no set up fee for upgrading.
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- How can I change my account or billing
information?
If you need to update your account or billing information please
contact us here: Account
Maintenance
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- What happens if I go over the bandwidth limit
for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $5 per gigabyte per
month.
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- What is the cost for additional features?
You can add additional features to the plan that you signed up for.
Below are the rates for some commonly added features.
Disk space - $2 per 20MB per month.
Bandwidth - $5 per gigabyte per month
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- How do I cancel my Account?
You can cancel your account at any time by using the online cancellation form included in your original receipt.
If you lost your receipt or encounter any problems with cancellation, please email
sales@PageSpace.net. There are no cancellation fees, however any fees paid to that point are non-refundable.
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- What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not
received within the grace period your account will be deleted from
our servers.
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Copyright© 2002
PageSpace.net. All
rights reserved.
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